James Poole

Head of Key Accounts

James joined Adam Phones in 1997 when the company’s primary business was still focused on the provision of short term mobile hire. As the company grew, so did the requirement to provide clients with a comprehensive and dedicated customer support service. In response, James became responsible for building then leading the customer services division, as well as a range of resources and accessible help desk tools. The customer support team now plays a central role in managing clients, charged with always proactively reviewing and recommending the most appropriate solutions as the client's needs evolve.

James constantly monitors the level and type of support Adam Phones' clients demand – and deserve. This helps him and his team react promptly to any issues and also provides key input into the development of additional services and support.

“At Adam Phones each of our clients is assigned a dedicated account manager. This allows us to create deeper relationships with our clients and gain real insight into their business and their individual issues”.