As long as we have your item in stock, we can deliver within 2 hours to addresses located in central London, or the next working day for anywhere else in the UK mainland. Please call us on Freephone 0800 123000 for a quotation
Yes, but typically this can take longer to be delivered and will incur additional courier fees. We will always inform you of any additional carriage charges and seek your approval prior to dispatch.
Yes the best way is to use our secure online ePortal. Please visit our Reporting and Monitoring Tools page
Yes, they will be supplied with your usual monthly invoice. If you require more detailed information, then please call us on Freephone 0800 123000 and ask about Analyzer reports, our bespoke exception reporting service.
A great way to stay in control of your call and data costs is to use one of our automated reporting tools, such as Spend Alert. Our systems will notify you automatically when you exceed your preset spend limits.
SImply call us on Freephone 0800 123000 and your account manager or one of the team will be happy to answer your questions
Yes. We can quickly and easily arrange for you to receive a 'multi-line' invoice - a single invoice that details all of the mobile numbers on your account. For further information please speak with your account manager on Freephone 0800 123000
By default, we send your invoices electronically via email in PDF format.
Not at all. To help our clients select the most appropriate tariffs, we first undertake a forensic audit of their existing wireless solutions, and from there design a bespoke tariff to suit their pattern of usage.
Yes. Some of our customers require desirable and memorable numbers. Our Golden Mobile Numbers service offers a collection of unique mobile numbers, available immediately to Adam Phones customers. For further information please speak with your account manager on Freephone 0800 123000
No. All Adam Phones solutions include unlimited email and Freephone technical support, operated out of our UK head office. Read more about our Inclusive Support services.
Yes. Just call a member of the account management team on Freephone 0800 123000 and we will take care of the process for you.
Yes, Call Continuity - A unique product developed by Adam Phones which allows businesses to re-direct programmed DDIs to an additional Tier 1 Network. In the event of any disruption, calls are re-routed to pre-determined alternative lines, resulting in mininal disruption for inbound callers to the business. Read more about Call Continuity in Fixed Line Voice & Data Solutions
Yes. So long as you have Call Continuity set-up you can take your numbers with you should you relocate to new premises.
Nothing changes in terms of the line and call quality; the switch is seamless with no interruption on the day of transfer.
No, there are no costs involved in moving from your existing provider to Adam Phones. The switch is a seamless process and you will experience zero downtime.
In the first instance a member of the account management team will explain in detail the options available based on the product(s) you are ordering. When a decision has been reached, the order will be handed over to our provisioning specialists to process. The team will keep you fully informed throughout the service delivery stage, and endeavour to improve lead times wherever possible.
Adam Phones has a dedicated Fixed Line Technical Support line where faults can be raised on a 24 x 7 x 365 basis. We will then perform line tests to investigate and escalate with the carrier if necessary.
A subsidiary of BT, providing secure monitoring communication services, which help customers benefit from automated decisions and responses, usually in the form of an intruder or fire alarm service. Redcare operates and is functional over analogue (PSTN) lines.
Yes. We provide a WiFi based mobile solution which provides unlimited UK data usage for a low fixed fee. For more information, visit our tariffs page.
We offer BlackBerry smartphones for a fixed daily change, including unlimited UK data usage. For more information, visit our tariffs page.
Yes. Simply inform us of the countries you wish to visit at the time of placing your order online, and we will ensure you are supplied with a handset compatible for the locations you are visiting.
The security deposit is debited from your credit card at point of order.
Yes. Your phone number can be allocated to you in advance.
All prices on the website exclude VAT, which will be added at the prevailing rate.
Yes. Adam Phones has a unique service called ‘Preview’ which enables you to view your current spend information on the screen of your hire phone.
Yes. Simply provide an email address when you place your order.
No. You can return a hire product to any Adam Phones approved partner location (or we can arrange to collect it from your address of stay on the UK mainland). Simply contact us for further information.
We will invoice you 14 days after the return of your hire equipment (excluding Japanese/USA phones). Then we deduct the amount of your invoice and refund the difference to your credit card.
We have to wait to receive call data from the network which is received monthly, therefore we will raise your invoice at the end of the following month from the date of return.
No. If you are returning the equipment to another location of our partner then there is no collection charge. A collection charge is levied for collections from any other UK mainland address.
We can deliver to any UK mainland address provided someone is available to sign for delivery of the hired equipment.
We can deliver outside the UK, however all local import duties and customs charges are charged to your account, and therefore we do not recommend it. We also cannot be held responsible for any delays due to hold up in customs and excise departments. Similarly, we do not offer a collection service for packages outside of the UK.
We do not offer handset only hires – all our products are ‘ready to use’ with SIM cards in them which cannot be removed.
