The handheldcleanup.exe tool must be run when logged in as the BlackBerry Enterprise Server service account. The most common use of this utility is the handheldcleanup.exe -u switch after a mailbox is moved to resolve GAL lookup issues.

If the mailbox was moved to a new mailbox store on the same Microsoft Exchange Server, see KB00142. continue

Built-in GPS can be used with BlackBerry® Maps and third-party mapping applications. When a BlackBerry smartphone user is unable to use built-in GPS, the following should be checked to ensure that built-in GPS is functioning. continue

Having problems with OTA Enterprise Activation? RIM have released an updated KB to help:

The enterprise activation process stops responding at the Activating stage. The BlackBerry smartphone continuously displays an Activating status.

The issue is caused by one of the following: continue

To view the server properties of a Microsoft Exchange 2000 or 2003 computer, follow these steps:
 

1. Start the Microsoft Exchange Administrator program.
2. In the left pane, expand the objects until you locate the server object.
3. Right-click the server object, and then click Properties. continue

Recycling and waste management firm Biffa has awarded Vodafone UK a £1.75 million, three-year contract to provide it with mobile communication services.

Vodafone will enable Biffa to relay information between its 1,500 refuse collection trucks and the Biffa head office in High Wycombe via a secure, dedicated data link across Vodafone UK’s network so that Biffa can capture information like proof of collection more efficiently. It will also be able to identify vehicle locations. Vodafone will provide Biffa with a total of 3,100 devices, including BlackBerry smartphones, as part of the deal. continue

The BlackBerry Internet Service is designed to provide BlackBerry smartphone users with access to email messaging, instant messaging, Internet browsing, and more. BlackBerry Internet Service subscribers can receive automatic delivery of email messages from up to ten email accounts on their BlackBerry smartphones.

BlackBerry Internet Service 3.1 is the latest version of the BlackBerry Internet Service that is offered by Research In Motion. continue

Click here for a table which outlines the information stored in databases on the BlackBerry smartphone.

To view or remove databases from the BlackBerry smartphone, complete the following steps:

1. Open BlackBerry® Desktop Manager.
2. Click Backup and Restore.
3. Click Advanced. The databases are stored in the Device Databases list.

For more information on how to remove databases using Backup and Restore, see KB02318.

RIM has redesigned the wall power charger which now includes a USB plug where a USB data cable can be plugged in to charge the BlackBerry, just like the iPhone charger. This makes sense, as there is no need to carry two cables and now users have less weight to carry while travelling. continue

Overview

When a BlackBerry smartphone user tries to send an email message, a red X appears beside the email message in the Messages list, indicating that it cannot be sent. The Message Status field displays one of the following error messages:

• Unlisted message error
• Desktop email program unable to submit message.

Note: The Message Status field appears above the To field within the email message.

More

Research in Motion and BMW have been working on technology that essentially turns your BMW’s ConnectedDrive (iDrive) into a remote control of your BlackBerry.  Using a new Bluetooth protocol called MAP (Message Access Profile), the BMW and BlackBerry can pair allowing ConnectedDrive to sync all the contacts and email from the BlackBerry.  Once paired, ConnectedDrive can scan through and read headers of emails through the iDrive console and select messages can be read using iDrive’s text-to-voice feature. continue