BlackBerry Enterprise Server

With the release of BlackBerry Desktop Software 6.0, the following new features have been added:

New and improved user interface

•BlackBerry Desktop Software 6.0 includes a redesigned interface intended to make use and navigation simpler for BlackBerry smartphone users continue

Warning: Do not re-create the MAPI profile on a BlackBerry Enterprise Server that is connected to a Zimbra™ mail server or a Google® apps mail platform. Doing so is unsupported and might result in having to reinstall the BlackBerry Enterprise Server.

Warning: The following procedure requires modifying the computer registry. This can cause substantial damage to the Windows® operating system. Document and back up the existing registry entries prior to implementing any changes.

To re-create the Messaging Application Programming Interface (MAPI) profile on the BlackBerry Enterprise Server, complete the following steps: continue

BESadmins can now download the latest service pack  BES 5.0.2 (now with support for Windows Server 2008 R2)
This service pack is also expected to become available to businesses that use BES Express, later this year.

Here are highlights on the upcoming features and an instructional video detailing the new features:

Single sign-on allows end users and administrators to directly and securely access BlackBerry Web Desktop Manager and BlackBerry Administration Service once they’ve signed in to the network without the need to re-enter their user ID and password. Smartphone users can be allowed access to the intranet, files and business systems “behind the firewall” directly from their BlackBerry smartphone without the need to enter their network password with the device already authenticated via Active Directory and BlackBerry Enterprise Server. continue

Important: Restarting the BlackBerry Controller or BlackBerry Dispatcher delays email message delivery to BlackBerry smartphones. For information on delays in email message delivery when the BlackBerry Enterprise Server services is restarted, see KB04789.

The correct order to start the BlackBerry Enterprise Server services is detailed below:

1. BlackBerry Router
2. BlackBerry Dispatcher
3. BlackBerry Controller
4. All remaining BlackBerry Enterprise Server services

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A service book contains information that specifies how your BlackBerry smartphone interacts with the BlackBerry® Infrastructure. It also turns on specific services for your BlackBerry smartphone. The selection of service books on your BlackBerry smartphone depends upon the features provided by your wireless service provider and the IT policies set up by your organisation.

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For information on how to use the browser on your BlackBerry smartphone, see the usability video. Depending on the service provider and integration option (BlackBerry Enterprise Server or BlackBerry Internet Service), more than one browser may appear on the BlackBerry smartphone. continue

The handheldcleanup.exe tool must be run when logged in as the BlackBerry Enterprise Server service account. The most common use of this utility is the handheldcleanup.exe -u switch after a mailbox is moved to resolve GAL lookup issues.

If the mailbox was moved to a new mailbox store on the same Microsoft Exchange Server, see KB00142. continue

Having problems with OTA Enterprise Activation? RIM have released an updated KB to help:

The enterprise activation process stops responding at the Activating stage. The BlackBerry smartphone continuously displays an Activating status.

The issue is caused by one of the following: continue

To view the server properties of a Microsoft Exchange 2000 or 2003 computer, follow these steps:
 

1. Start the Microsoft Exchange Administrator program.
2. In the left pane, expand the objects until you locate the server object.
3. Right-click the server object, and then click Properties.

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Overview

When a BlackBerry smartphone user tries to send an email message, a red X appears beside the email message in the Messages list, indicating that it cannot be sent. The Message Status field displays one of the following error messages:

• Unlisted message error
• Desktop email program unable to submit message.

Note: The Message Status field appears above the To field within the email message.

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