Technical Advisories

If your device is showing this dreaded error, then its probably because a device firmware update or software install has gone bad.

Click here for a step by step guide on fixing the issue:

http://www.blackberry.com/507

Check out the improvements of BlackBerry Desktop Manager 6 over version 5.0.1

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With the release of BlackBerry Desktop Software 6.0, the following new features have been added:

New and improved user interface

•BlackBerry Desktop Software 6.0 includes a redesigned interface intended to make use and navigation simpler for BlackBerry smartphone users continue

An email account integration is deleted from the BlackBerry Internet Service account but the icon for that integration is still present on the BlackBerry smartphone.

Cause: The service book for the particular email integration is not removed

Perform a hard reset of the BlackBerry smartphone by completing the steps outlined in KB02141. The icon, as well as the service book for that integration, will be removed.

Research In Motion (RIM) today announced BlackBerry® 6, a new operating system for BlackBerry® smartphones that retains the trusted connectivity features that distinguish the BlackBerry brand while delivering a fresh, approachable and engaging experience that is both powerful and easy to use. BlackBerry 6 features a redesigned interface that seamlessly works with a touch screen and trackpad, expanded messaging capabilities that simplify managing social media and RSS feeds, an advanced multimedia experience that rivals the best in the industry, a convenient new Universal Search tool, and a new and efficient WebKit-based browser that renders web pages quickly and beautifully for a great browsing experience.

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Warning: Do not re-create the MAPI profile on a BlackBerry Enterprise Server that is connected to a Zimbra™ mail server or a Google® apps mail platform. Doing so is unsupported and might result in having to reinstall the BlackBerry Enterprise Server.

Warning: The following procedure requires modifying the computer registry. This can cause substantial damage to the Windows® operating system. Document and back up the existing registry entries prior to implementing any changes.

To re-create the Messaging Application Programming Interface (MAPI) profile on the BlackBerry Enterprise Server, complete the following steps: continue

The IP Modem option in BlackBerry Desktop Manager 5.0.1 is designed to permit the BlackBerry smartphone user to use the BlackBerry smartphone as a tethered modem and minimize the configuration steps. This is possible through the inclusion of a modem script during software installation, which provides and auto-populates relevant configuration information to the IP Modem Connection Manager.

To configure the BlackBerry Desktop Manager to use the BlackBerry smartphone as a tethered modem, complete the following steps: continue

Important: Restarting the BlackBerry Controller or BlackBerry Dispatcher delays email message delivery to BlackBerry smartphones. For information on delays in email message delivery when the BlackBerry Enterprise Server services is restarted, see KB04789.

The correct order to start the BlackBerry Enterprise Server services is detailed below:

1. BlackBerry Router
2. BlackBerry Dispatcher
3. BlackBerry Controller
4. All remaining BlackBerry Enterprise Server services

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A service book contains information that specifies how your BlackBerry smartphone interacts with the BlackBerry® Infrastructure. It also turns on specific services for your BlackBerry smartphone. The selection of service books on your BlackBerry smartphone depends upon the features provided by your wireless service provider and the IT policies set up by your organisation.

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For information on how to use the browser on your BlackBerry smartphone, see the usability video. Depending on the service provider and integration option (BlackBerry Enterprise Server or BlackBerry Internet Service), more than one browser may appear on the BlackBerry smartphone. continue