Technical Advisories

If a BlackBerry smartphone user is being removed from a BlackBerry Enterprise Server, the BlackBerry smartphone user, or the system administrator may wish to remove the IT policy that was associated with the BlackBerry smartphone.

Remove the IT policy using the Loader.exe application bundled with BlackBerry Desktop Manager version 4.7 to 5.0.

Important: This method can only be used on a BlackBerry smartphone running BlackBerry Device Software version 4.3 to 5.0. This is an alternate method for removing an IT Policy from a BlackBerry smartphone running BlackBerry Device Software version 4.3 to 5.0 and should be used only if the BlackBerry smartphone user cannot contact the system administrator. continue

Another new KB for BES Express v5:

Overview
BlackBerry Enterprise Server Express version 5.0 SP1 does not support upgrades or migration from the following products:

• BlackBerry® Enterprise Server versions 2.0 to 5.0 SP1
• BlackBerry® Professional Software version 4.1 SP4

The BlackBerry Enterprise Transporter is not supported for use with BlackBerry Enterprise Server Express version 5.0 SP1. continue

New KB released by RIM in conjunction with their BES Express v5.0.1 launch:

BlackBerry smartphones that have a BlackBerry® Enterprise Server and/or BlackBerry® Internet Service data plan from their wireless service provider can be activated on the BlackBerry Enterprise Server Express version 5.0 SP1.

Before attempting an activation, use the BlackBerry Expert Support Center (BESC) Enterprise Activation tool to identify which activation methods are available for the BlackBerry smartphone you want to activate. For more information on how to access and use the BlackBerry Expert Support Center Enterprise Activation Readiness tool, please see KB21140.

Note: BlackBerry smartphones cannot be activated over the wireless network or the organization’s Wi-Fi® network if they have a data plan for BlackBerry Internet Service only.

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After restoring previously backed-up data to your BlackBerry 9700 smartphone, new Short Message Service (SMS) messages that are received appear as coming from the mobile number instead of the actual name of the contact.

Resolution:

Upgrade the BlackBerry Device Software to version 5.0.0.388 or later. For information on how to perform an upgrade of the BlackBerry Device Software, see KB03901

Note: BlackBerry Device Software is specific to the wireless service provider your BlackBerry smartphone was sold from.  The availability of the BlackBerry Device Software is dependent on the release of BlackBerry Device Software by Research In Motion and the acceptance of that build by the wireless service provider. 

To confirm this BlackBerry Device Software is available, view the software download site:

http://na.blackberry.com/eng/support/downloads/download_sites.jsp

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RIM have released a new KB for those that dont know how to retrieve forgotten passwords:

Your BlackBerry Internet Service user name is created when you first set up your BlackBerry Internet Service account. If you forget your user name, contact your wireless service provider. continue

RIM have released an updated KB for this common problem for BES Admins, where users cannot send emails from their BlackBerry smartphones.

Overview

A BlackBerry smartphone user is unable to send an email message. The BlackBerry smartphone user receives a red x and one of the following errors at the top of the email messages:

Desktop email program unable to submit message
or
Unlisted message error continue

RIM have released a new KB which covers the reasons why messages fail to arrive on a BES BlackBerry:

The BlackBerry smartphone user is unable to receive email messages from the BlackBerry Enterprise Server, but is able to send email messages from the BlackBerry smartphone. Personal identification number (PIN) messaging works correctly, but the pending messages count on the BlackBerry Enterprise Server is not increased.

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This explains why you cant view youtube videos on a BlackBerry. It only works with the WAP browser, not the Internet or BlackBerry Browser. Check with your provider that WAP is included in your Data Bundle.

An error has occurred attempting to play media

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If you have just purchased your new client access license (CAL) and don’t know where to add it in the BlackBerry Manager or BlackBerry Administration Service, here’s how:

To add a new CAL authentication key, complete one of the following sets of steps, depending on the BlackBerry Enterprise Server version:

For BlackBerry Enterprise Server version 4.1:

1. Open BlackBerry Manager.
2. Click BlackBerry Domain.
3. On the Global tab, expand the Account section and then click License Management.
4. Specify the new CAL authentication key and then click Add License.

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Need to recreate the MAPI profile on BES? Heres How:

Environment
BlackBerry Enterprise Server 2.1 to 5.0 for Microsoft Exchange

Warning: The following procedure requires modifying the computer registry. This can cause substantial damage to the Windows operating system. Document and back up the existing registry entries prior to implementing any changes.

To re-create the BlackBerry Enterprise Server Messaging Application Programming Interface (MAPI) profile, complete the following steps: continue