Tag Archives: BlackBerry Internet Service

Yesterday, Research In Motion released a new update for its popular messaging app, BlackBerry Messenger (BBM) version 7. The update is available to handsets running BlackBerry OS 6 or 7.

Support is planned for handsets running the BlackBerry OS 5 early next year. Continue reading

Registered BlackBerry Management Center users received emails yesterday from Research In Motion announcing that the service and its support will close on 10th January 2013.

Designed for businesses with three to 100 employees, the BlackBerry Management Center allowed easy set up and troubleshooting of employee email and helped protect lost or stolen smartphones, as well as the ability for wireless backup and restore. Continue reading

Research In Motion have today announced that it will hold a worldwide launch event for its new operating system platform on January 30th 2013. The event will also unveil two new BlackBerry handsets. Continue reading

BlackBerry users on the Vodafone UK network have been hit with an outage that has affected their data connection. This means that they are unable to send or receive emails, BBM or able to access websites.

At the time of this post, it would appear that services might be slowly coming back online, as users are reporting that some emails are coming through. However there will have been a backlog of pending messages that will have built up, and it could be some time before everything is back up and running normally.

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This process will walk through the process of upgrading and migrating an existing BlackBerry® Internet Service account to use BlackBerry® ID via e-mail settings.

1.Once the SIM card has been moved over to the new BlackBerry smartphone running BlackBerry® 7 software and booted up go to the Email setup icon
2.Once the email settings application starts it will go through the following process:

  • Checking for updates
  • Prompt to enter the BlackBerry ID and Password
  • Next there will be a prompt stating what will occur upon logging in
  • Click the Ok button and it will verify the BlackBerry ID
  • Next it will prompt to activate all email addresses currently integrated on the BlackBerry Internet Service account. The password will need to be entered for each integration to activate them and complete the migration a.Note If the password or secret question for their hosted email account is unknown follow the Hosted password reset process listed under CSO Process KB24162
  • Once all email integration’s are activated the normal E-mail settings screen will be presented

3.After the BlackBerry Internet Service account has completed the migration the username in the BIS administration tool will simply state BlackBerry ID.


RIM have released a KB going through basic troubleshooting for BIS (BlackBerry Internet Service):


Listed below are basic troubleshooting steps for BlackBerry Internet Service issues. The following actions will resolve the majority of common BlackBerry Internet Service issues:

  1. Send a personal identification number (PIN) message.
  2. Delete the service books from the BlackBerry smartphone. For information about deleting service books, see KB05000.
  3. Register the BlackBerry smartphone on the wireless data network.
    1. Go to Options > Advanced Options > Host Routing Table.
    2. Click the Menu key.
    3. Click Register Now.
  4. Send service books to the BlackBerry smartphone. For information about sending service books, see KB02830.

One of the features that came with OS 4.5+ was the ability to have multiple calendars. BES users are used to only having the one BES calendar. Now there is one for each BIS email address along with another one for Facebook if you have it installed. The issue is, sometimes a meeting request will be sent to a BIS account instead of the BES account and then they don’t sync. Continue reading

BlackBerry Internet Service 2.8 is the latest version of the BlackBerry Internet Service offered by RIM.

The BlackBerry Internet Service is designed to provide individuals with access to email messaging, instant messaging, Internet browsing, and more. Continue reading