O2 has announced it will stop using Ericsson’s Central User Database, blaming the solution for recent network outages. Continue reading
Customers on the O2 UK network have today, experienced an outage on both the 2G and 3G network. According to O2, only 10% of their user base are affected, not being able to make or receive calls, send/receive text messages or browse the mobile web.
The operator advised it hoped to resolve the issue before the end of business day. O2 also confirmed many customers have already had their service restored.
Research In Motion made a statement on their Twitter account, acknowledging the outage and confirming all services have been restored.
It appears during routine maintenance, a technical fault occurred which did not allow RIM to turn BlackBerry services back on.
If BESAdmins are detecting a lot of pending mail on the BES and Outlook, it is recommended to advise users to reinsert the SIM and/or switch off the WiFi option on the device. This will allow it to reconnect and refresh the connection to the BlackBerry infrastructure.
BlackBerry users on the Vodafone UK network have been hit with an outage that has affected their data connection. This means that they are unable to send or receive emails, BBM or able to access websites.
At the time of this post, it would appear that services might be slowly coming back online, as users are reporting that some emails are coming through. However there will have been a backlog of pending messages that will have built up, and it could be some time before everything is back up and running normally.
BlackBerry services buzzed back to life Thursday after a three-day outage that interrupted email messages and Internet services for millions of customers.
BlackBerry users around the world have faced huge problems over the past few days getting and receiving emails and messages, as well as launching Internet services. Continue reading
This morning there was a brief outage on the RIM EU relay. Our servers detected a loss of service shortly after 08:00 GMT and the network was offline for around 30 minutes. Both BES and BIS users will have been impacted, but there will have been no loss of data as mail will have been sat pending at the BES (in the case of BlackBerry Enterprise Servers) awaiting a reconnection to RIM’s infrastructure before pushing that data out to devices.
Shortly after noticing the issue, we received confirmation of the RIM failure from our partners at O2.
Any users experiencing issues beyond 09:00 GMT should not attribute their loss of service to this morning’s outage and should therefore investigate accordingly.