Vodafone are experiencing an outage that is affecting Voice, SMS and Voicemail services. End users may be unable to make or receive calls, send or receive SMS messages as well as retrieve/listen to voicemail messages.
It appears this issue was raised at 14.50 today and Vodafone are investigating the fault as a P1 Critical priority and apologise for any inconvenience this may be causing.
Update: At 7pm, Vodafone have advised they’re still working on fixing this intermittent issue and have stated it’s their highest priority to sort this out for the affected customers.
Update: At 8pm, Vodafone advised they’re continuing to work on the intermittent issues that some customers have been experiencing this afternoon and that they are making progress. Until the matter is resolved it will remain Vodafone’s highest priority and have thanked their customers for their patience whilst they tackle this issue.
Update: At 10.20pm, Vodafone have advised engineers are working to fix this as their highest priority and are restoring full service now. Vodafone will be continuing to monitor the situation closely to ensure that all services remain stable.
Update: As at 17th January at 8am, Vodafone have advised that fixes were put in place last night, and they have been monitoring the situation. The issue is still being treated as a P1 Critical, their highest priority. A further update should be due in the next hour.
Update: At 9:40 am, Vodafone have advised, some customers were affected by intermittent issues yesterday, which may have prevented them from connecting some calls, using some data services and sending some texts. Their engineers worked to fix this as their highest priority and confirmed restoration of full service began at 9pm last night. Vodafone continued to closely monitor the network overnight and have seen it performing well.
Vodafone are very sorry for the inconvenience caused to those affected customers
Update: On Monday 20th of January, Vodafone advised the following:
The intermittent service that customers may have received last Thursday has been pinpointed as a connectivity issue on one of the nodes located within our Southampton MTX which caused a subsequent database corruption. Once root cause had been established we isolated the node in question and moved to restore full service across the network.
On Friday morning traffic across the network reached and exceeded normal levels without any issues.