Author Archive

If a BlackBerry smartphone user is being removed from a BlackBerry Enterprise Server, the BlackBerry smartphone user, or the system administrator may wish to remove the IT policy that was associated with the BlackBerry smartphone.

Remove the IT policy using the Loader.exe application bundled with BlackBerry Desktop Manager version 4.7 to 5.0.

Important: This method can only be used on a BlackBerry smartphone running BlackBerry Device Software version 4.3 to 5.0. This is an alternate method for removing an IT Policy from a BlackBerry smartphone running BlackBerry Device Software version 4.3 to 5.0 and should be used only if the BlackBerry smartphone user cannot contact the system administrator. continue

Another new KB for BES Express v5:

Overview
BlackBerry Enterprise Server Express version 5.0 SP1 does not support upgrades or migration from the following products:

• BlackBerry® Enterprise Server versions 2.0 to 5.0 SP1
• BlackBerry® Professional Software version 4.1 SP4

The BlackBerry Enterprise Transporter is not supported for use with BlackBerry Enterprise Server Express version 5.0 SP1. continue

New KB released by RIM in conjunction with their BES Express v5.0.1 launch:

BlackBerry smartphones that have a BlackBerry® Enterprise Server and/or BlackBerry® Internet Service data plan from their wireless service provider can be activated on the BlackBerry Enterprise Server Express version 5.0 SP1.

Before attempting an activation, use the BlackBerry Expert Support Center (BESC) Enterprise Activation tool to identify which activation methods are available for the BlackBerry smartphone you want to activate. For more information on how to access and use the BlackBerry Expert Support Center Enterprise Activation Readiness tool, please see KB21140.

Note: BlackBerry smartphones cannot be activated over the wireless network or the organization’s Wi-Fi® network if they have a data plan for BlackBerry Internet Service only.

More

RIM launched BES Express this morning and is now available to download. The new BlackBerry Enterprise Server Express will allow businesses (of any size) to connect their BlackBerry smartphones and sync email, calendar, contacts, tasks, memos and more. This is great news for small to medium sized business, as you will no longer need to pay thousands of pounds for (most of the) BES capabilities. For complete details of BES Express or register to download it for FREE, click here BlackBerry.com/besexpress.

After restoring previously backed-up data to your BlackBerry 9700 smartphone, new Short Message Service (SMS) messages that are received appear as coming from the mobile number instead of the actual name of the contact.

Resolution:

Upgrade the BlackBerry Device Software to version 5.0.0.388 or later. For information on how to perform an upgrade of the BlackBerry Device Software, see KB03901

Note: BlackBerry Device Software is specific to the wireless service provider your BlackBerry smartphone was sold from.  The availability of the BlackBerry Device Software is dependent on the release of BlackBerry Device Software by Research In Motion and the acceptance of that build by the wireless service provider. 

To confirm this BlackBerry Device Software is available, view the software download site:

http://na.blackberry.com/eng/support/downloads/download_sites.jsp

More

RIM has introduced the BlackBerry Enterprise Server Express today. A new server software offering that enables businesses of any size to quickly and easily get started with the BlackBerry solution. BlackBerry Enterprise Server Express works with Microsoft email servers, including Microsoft Windows Small Business Server 2008 and 2003 and Microsoft Exchange 2010, 2007 and 2003, to provide users with secure, push-based, wireless access to email, calendar, contacts, notes, tasks, and more. continue

RIM have released a new KB for those that dont know how to retrieve forgotten passwords:

Your BlackBerry Internet Service user name is created when you first set up your BlackBerry Internet Service account. If you forget your user name, contact your wireless service provider. continue

RIM have released an updated KB for this common problem for BES Admins, where users cannot send emails from their BlackBerry smartphones.

Overview

A BlackBerry smartphone user is unable to send an email message. The BlackBerry smartphone user receives a red x and one of the following errors at the top of the email messages:

Desktop email program unable to submit message
or
Unlisted message error continue

RIM have released a new KB which covers the reasons why messages fail to arrive on a BES BlackBerry:

The BlackBerry smartphone user is unable to receive email messages from the BlackBerry Enterprise Server, but is able to send email messages from the BlackBerry smartphone. Personal identification number (PIN) messaging works correctly, but the pending messages count on the BlackBerry Enterprise Server is not increased.

continue

This explains why you cant view youtube videos on a BlackBerry. It only works with the WAP browser, not the Internet or BlackBerry Browser. Check with your provider that WAP is included in your Data Bundle.

An error has occurred attempting to play media

continue