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BlackBerry Hardware related JVM error codes

 RIM BlackBerry, Technical Advisories  No Responses »
Mar 142012
 

Recently, our helpdesk has been recieving many support calls regarding BlackBerrys with white screens showing a JVM error code.

While most Java® Virtual Machine (JVM) errors can be recovered by reloading the BlackBerry® Device Software on a BlackBerry® smartphone, it is possible for JVM Errors raised by the BlackBerry Device Software to occur when interacting with the underlying BlackBerry smartphone hardware that is no longer operating as expected.  An example of such a failure would be the corruption of the physical flash memory.   Continue reading »

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BlackBerry Device Service for BlackBerry Mobile Fusion

 BlackBerry Enterprise Server, Mobile Industry News  No Responses »
Mar 092012
 

After the launch of BlackBerry® Mobile Fusion, the biggest area of interest is around the specific details of the BlackBerry® Device Service component. The BlackBerry Device Service is to BlackBerry PlayBook as the BlackBerry Enterprise Server is to BlackBerry smartphones.

The BlackBerry Enterprise Server manages your current BlackBerry smartphones, and the BlackBerry Device Service allows you to manage and secure your organisation’s BlackBerry PlayBook tablets and, moving forward, it will also manage BlackBerry 10 smartphones. Continue reading »

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Perform a Clean Reload on a BlackBerry without using BlackBerry Desktop Software

 BlackBerry OS, RIM BlackBerry, Technical Advisories  No Responses »
Mar 092012
 

Here are the steps to perform a clean reload on a BlackBerry® smartphone without using BlackBerry® Desktop Software:

  1. Download and install the appropriate BlackBerry device software from your wireless service provider. (To choose the correct wireless service provider, navigate to the following link: http://us.blackberry.com/support/downloads/download_sites.jsp.) Continue reading »
 Posted by at 9:16 am  Tagged with: , , ,

Adam Phones Awarded Gold Partner Status By Abovenet

 Mobile Industry News, Other  No Responses »
Feb 072012
 

Adam Phones Ltd is pleased to announce today that it has been accredited by AboveNet Communications as a Gold Partner. This  new partnership enables Adam Phones to extend AboveNet’s  broad range of high bandwidth connectivity solutions to clients at nearly 400 locations across London.  As a Tier 1 carrier providing dedicated private optical circuits to businesses predominately in the finance and media sectors, AboveNet’s proposition is at the centre of Adam Phones desire to deliver high capacity, scalable and cost effective network solutions to its ever growing client base.   

Adam Phones have been quietly revolutionising the way people are connected for over 23 years and is delighted that this new partnership with AboveNet continues to amplify its uncompromising  approach to fusing leading connectivity products with a meticulous approach to service.  

Abovenet’s Press Release at Reuters can be found here.

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RIM’s New Strategy To Win Back Marketshare

 RIM BlackBerry  No Responses »
Jan 302012
 

RIM will begin a campaign with US carriers this week to entice consumers to try its latest BlackBerry 7 devices.

H­eins said in an interview with Bloomberg “The promotions won’t be about just simply money, they will also involve mobile apps”. “We have to do something dramatically different in the US to get our market share back”.

The company missed the shift in the US to more consumer-oriented features like web browsing and apps. It’s now focused on BB10, which the CEO said has already attracted licensing interest. The company has held discussions with interested handset makers and personal-computer makers, he said, declining to name them.

 Posted by at 10:21 am  Tagged with: , , , ,

BlackBerry Safe Mode

 BlackBerry OS, RIM BlackBerry, Technical Advisories  No Responses »
Jan 192012
 

Safe mode is designed to allow troubleshooting or remove any unwanted applications and can also be used to prevent third-party applications from running automatically when starting the BlackBerry® smartphone. Continue reading »

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RIM Releases BlackBerry PlayBook OS 2.0 Update In Feb 2012

 Applications, BlackBerry OS, Reviews, RIM BlackBerry  No Responses »
Jan 102012
 

This week at the Consumer Electronics Show (CES), Research In Motion will be previewing new features of BlackBerry® PlayBook™ OS 2.0 that will enable customers to stay even more connected and productive in their personal and professional lives.

“BlackBerry PlayBook is already recognized for delivering powerful performance, true multi-tasking, advanced web browsing and HD multimedia in an ultra-portable design,” said Mike Lazaridis, President and Co-CEO at Research In Motion. “With BlackBerry PlayBook OS 2.0 we are building on this strong foundation, as well as leveraging our strengths in communications, social integration and productivity, to allow people to use their BlackBerry PlayBook in new ways throughout the day.” Continue reading »

 Posted by at 10:12 am  Tagged with: , , , , , , ,

RIM Introduces New BlackBerry 7.1 OS

 Applications, BlackBerry OS, Reviews, RIM BlackBerry  No Responses »
Jan 092012
 

BlackBerry 7.1 will begin rolling out from carriers around the world beginning today and over the coming weeks. The new releases of BBM, BlackBerry Traffic and BlackBerry Travel will be available on BlackBerry® App World™ beginning today.

“BlackBerry 7 delivered a next-generation platform for our customers around the world and the range of software updates announced today build upon the strengths of that platform to further enhance the mobile experience and make life easier, from managing daily tasks to planning big adventures,” said Mike Lazaridis, President and Co-CEO at Research In Motion. Continue reading »

 Posted by at 5:17 pm  Tagged with: , , , ,

How to locate and change the SRP ID and SRP Authentication Key in BES 4.0 to 5.0

 BlackBerry Enterprise Server, RIM BlackBerry  No Responses »
Jan 092012
 

This article explains how to locate and change the SRP ID and SRP Authentication Key using the BlackBerry® Administration Service or BlackBerry® Manager.

To locate the SRP ID and SRP Authentication Key in the BlackBerry Configuration Database and the Cached Property file see KB02632.

To locate the SRP ID on the BlackBerry® smartphone, see KB05508.

During an SRP ID and SRP Authentication Key change the BlackBerry® Enterprise Server must successfully send a switch service command to all devices, resend IT Policy to all devices, and resend all Desktop Service Books to all devices.  This process can take up to 4 hours to complete and the BlackBerry Enterprise Server should not be restarted for at least 4 hours after the SRP ID and SRP Authentication key have been changed. Continue reading »

 Posted by at 11:41 am  Tagged with: , ,

Transfer BIS account from a BlackBerry smartphone running OS 6.0 to 7.0

 BlackBerry Internet Service, BlackBerry OS, RIM BlackBerry  No Responses »
Jan 042012
 

This process will walk through the process of upgrading and migrating an existing BlackBerry® Internet Service account to use BlackBerry® ID via e-mail settings.

1.Once the SIM card has been moved over to the new BlackBerry smartphone running BlackBerry® 7 software and booted up go to the Email setup icon
2.Once the email settings application starts it will go through the following process:

  • Checking for updates
  • Prompt to enter the BlackBerry ID and Password
  • Next there will be a prompt stating what will occur upon logging in
  • Click the Ok button and it will verify the BlackBerry ID
  • Next it will prompt to activate all email addresses currently integrated on the BlackBerry Internet Service account. The password will need to be entered for each integration to activate them and complete the migration a.Note If the password or secret question for their hosted email account is unknown follow the Hosted password reset process listed under CSO Process KB24162
  • Once all email integration’s are activated the normal E-mail settings screen will be presented

3.After the BlackBerry Internet Service account has completed the migration the username in the BIS administration tool will simply state BlackBerry ID.

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Adam Phones Ltd 2012. Providers of Intelligent Wireless Solutions