Have you considered rolling out BlackBerry Enterprise Server in your organisation, but been put off by the implementation / running costs or the technical learning curve?

Do you have an aging legacy BlackBerry infrastructure that would benefit from an upgrade to the latest version, with better security and extra features such as HTML e-mail on the device?

Are there additional users in your organisation that would benefit from having BlackBerry, but you’re struggling to justify the cost?

If your answer to any of these questions is ‘Yes’ then you should look at the Adam Phones BlackBerry promotion which includes:

* Free BlackBerry subscription
* Free xnet minutes
* Unlimited UK text messages
* Unlimited UK data usage
* Free BlackBerry devices
* Free BlackBerry Enterprise Server & licenses
* Free technical support

For more information click through to learn about our BlackBerry promotion before the end of March 2010.

 BlackBerry® Enterprise Server version 5.0

The warning message Errors on the Webpage might cause it to work incorrectly appears when accessing the BlackBerry Administration Service web console. A blank page may only be displayed instead of the normal login screen.

Please refer to the Compatibility Matrix which indicates that Microsoft® Internet Explorer® version 8 is not recommended unless Service Pack 1 is installed:
http://www.blackberry.com/go/compatibility

• Use Microsoft® Internet Explorer® version 6.0 or 7.0.
• Use Microsoft Internet Explorer version 8.0 in Compatibility View mode, which allows the browser to behave like previous versions and may allow the web console to function as expected.

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Bluetooth Special Interest Group (SIG) has announced Bluetooth 4.0 will be available by the end of this year. The new updated Bluetooth 4.0 will see a low power mode of operation to help reduce battery drain. The current version of Bluetooth used is 2.1 with Bluetooth 3.0 nearing completion. Bluetooth 4.0 devices will also be able to connect to Wi-Fi devices at up to 25 Mbits per second.

Mobile phone, smartphone and wireless headset manufacturers will welcome this news as it provides an opportunity to make these devices even smaller whilst maintaining the required power levels. A Bluetooth 4.0 device can be run from a watch type battery whereas current Bluetooth devices require much larger batteries.

Remove the IT policy using the Loader.exe application bundled with BlackBerry Desktop Manager version 4.7 to 5.0.

Important: This method can only be used on a BlackBerry smartphone running BlackBerry Device Software version 4.3 to 5.0. This is an alternate method for removing an IT Policy from a BlackBerry smartphone running BlackBerry Device Software version 4.3 to 5.0 and should be used only if the BlackBerry smartphone user cannot contact the system administrator.

Note: If you are using BlackBerry Desktop Manager version 4.6 or lower, you can update the loader.exe by going to www.blackberry.com/update and installing the software when prompted.

Warning: This procedure can delete either all data, or all data and applications on the BlackBerry smartphone. Back up the data before performing this procedure. For more information on how to back up data, see KB12487.

1. Connect the BlackBerry smartphone to the computer.
2. From the Start menu, select Programs > Accessories > Command Prompt.
   If using Microsoft Windows Vista, you may need to to right-click the Command Prompt application and choose Run as administrator.
3. Navigate to the Apploader folder by typing cd C:\Program Files\Common Files\Research In Motion\Apploader and then pressing the Enter key.
   For computers using a 64 Bit version of Microsoft Windows, navigate to C:\Program Files (x86)\Common Files\Research In Motion\Apploader
4. Type loader.exe /resettofactory.
5. Enter the BlackBerry smartphone password if prompted.

Overview
BlackBerry Enterprise Server Express version 5.0 SP1 does not support upgrades or migration from the following products:

• BlackBerry® Enterprise Server versions 2.0 to 5.0 SP1
• BlackBerry® Professional Software version 4.1 SP4

The BlackBerry Enterprise Transporter is not supported for use with BlackBerry Enterprise Server Express version 5.0 SP1.

1. Delete the BlackBerry smartphone user account from the current BlackBerry Enterprise Server.
2. Back up the BlackBerry smartphone.
3. Perform a security wipe on the BlackBerry smartphone.
4. Add the BlackBerry smartphone user as a new user on the destination BlackBerry Enterprise Server Express.
5. Activate the BlackBerry smartphone.

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BlackBerry smartphones that have a BlackBerry® Enterprise Server and/or BlackBerry® Internet Service data plan from their wireless service provider can be activated on the BlackBerry Enterprise Server Express version 5.0 SP1.

Before attempting an activation, use the BlackBerry Expert Support Center (BESC) Enterprise Activation tool to identify which activation methods are available for the BlackBerry smartphone you want to activate. For more information on how to access and use the BlackBerry Expert Support Center Enterprise Activation Readiness tool, please see KB21140.

Note: BlackBerry smartphones cannot be activated over the wireless network or the organization’s Wi-Fi® network if they have a data plan for BlackBerry Internet Service only.

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RIM launched BES Express this morning and is now available to download. The new BlackBerry Enterprise Server Express will allow businesses (of any size) to connect their BlackBerry smartphones and sync email, calendar, contacts, tasks, memos and more. This is great news for small to medium sized business, as you will no longer need to pay thousands of pounds for (most of the) BES capabilities. For complete details of BES Express or register to download it for FREE, click here BlackBerry.com/besexpress.

Resolution:

Upgrade the BlackBerry Device Software to version 5.0.0.388 or later. For information on how to perform an upgrade of the BlackBerry Device Software, see KB03901

Note: BlackBerry Device Software is specific to the wireless service provider your BlackBerry smartphone was sold from.  The availability of the BlackBerry Device Software is dependent on the release of BlackBerry Device Software by Research In Motion and the acceptance of that build by the wireless service provider. 

To confirm this BlackBerry Device Software is available, view the software download site:

http://na.blackberry.com/eng/support/downloads/download_sites.jsp

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RIM has introduced the BlackBerry Enterprise Server Express today. A new server software offering that enables businesses of any size to quickly and easily get started with the BlackBerry solution. BlackBerry Enterprise Server Express works with Microsoft email servers, including Microsoft Windows Small Business Server 2008 and 2003 and Microsoft Exchange 2010, 2007 and 2003, to provide users with secure, push-based, wireless access to email, calendar, contacts, notes, tasks, and more.

The new BlackBerry Enterprise Server Express software will be provided free of charge in order to address two key market opportunities. First, the software offers economical advantages to small and mid-sized businesses (SMBs) that desire the enterprise-grade security and manageability of BlackBerry® Enterprise Server but don’t require all of its advanced features. Second, more and more consumers are purchasing BlackBerry smartphones and the free BlackBerry Enterprise Server Express software provides a cost-effective solution that enables IT departments to meet the growing demand from employees to be able to connect their personal BlackBerry smartphones to their work email.

The BlackBerry Enterprise Server Express requires no additional user license fees  and unlike the BlackBerry Professional Software which has a 30 user limit, the BES Express can cater for up to 75 users if installed on an Exchange mail server or 2000+ if installed on a dedicated server.

BlackBerry Enterprise Server Express benefits both the BlackBerry smartphone end user and IT administrators.  It will provide most of the features in BES such as:

• Wirelessly synchronize their email, calendar, contacts, notes and tasks
• Manage email folders and search email on the mail server remotely
• Book meetings and appointments, check availability and forward calendar attachments
• Set an out-of-office reply
• Edit Microsoft Word, Excel and PowerPoint files using Documents To Go
• Access files stored on the company network
• Use mobile applications to access business systems behind the firewall
• Over 35 IT controls and policies, including the ability to remotely wipe a smartphone and enforce and reset passwords
• A Web-based interface that allows remote administration and makes it easy to install the software, connect BlackBerry smartphones and apply usage policies

BlackBerry Enterprise Server v5 continues to be the recommended solution for deployments that require additional security policies, monitoring features or high availability. BlackBerry Enterprise Server also continues to be required for certain other enterprise solutions such as:

• BlackBerry Mobile Voice System (for bringing desk phone functionality to BlackBerry smartphones)
• BlackBerry Clients for Microsoft Office Communications Server and IBM Lotus Sametime (for enterprise instant messaging)
• IBM Lotus Connections (for enterprise social networking)
• IBM Lotus Quickr (for document sharing and collaboration)
• Chalk Pushcast Software (for corporate podcasting).

BlackBerry Enterprise Server Express is expected to be available as a free download in March. Click the link below to learn more about BlackBerry Enterprise Server Express.
BlackBerry Enterprise Server Express

Your BlackBerry Internet Service user name is created when you first set up your BlackBerry Internet Service account. If you forget your user name, contact your wireless service provider.

If you forget your password, complete the following steps:

1. Go to your wireless service provider’s BlackBerry Internet Service web site. For instructions on how to log in to your BlackBerry Internet Service account, see KB03087.
2. Click the Forgot your password hyperlink.
3. Enter your user name or personal identification number (PIN).
4. Click Request Password.

A message containing your new password is sent to your BlackBerry smartphone.

To find your service provider’s BlackBerry Internet Service web site, go to the following URL and scroll down to the Accessing the BlackBerry Internet Service Web Site section: http://na.blackberry.com/eng/support/software/internet.jsp.

For O2UK, it’s:

www.o2email.co.uk

For Vodafone UK, it’s:

www.mobileemail.vodafone.net

Note: Please create a strong password that cannot be easily guessed by others (e.g. by including punctuation marks, numbers, capital and lowercase letters, and which does not include your name or account name etc.), and maintain its confidentiality.

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