With all our wireless solutions, we provide a valuable range of inclusive support services, coordinated by your dedicated account manager.
As part of our commitment to ensuring the best possible introduction to our service, we offer comprehensive migration management services whereby we take on and ensure the seamless transfer between providers.
Throughout the migration process and onwards, all our customers have access to fully inclusive, 24/7 Freephone customer support. Our motivated and highly experienced in-house team will be familiar with your solution, and in partnership with your dedicated account manager will offer you and your employees a genuinely personailised service. Post-implementation, we offer a broad range of reporting tools that enable you to measure and manage your usage.
To find out how inclusive support services could benefit your business, speak to one of our consultants on Freephone 0800 123000
Adam Phones has a 25 year track-record of successfully implementing complex rationalisation projects for multinational clients across multiple suppliers and networks. Our meticulous, risk-averse methodology includes fully documented pre-event planning and full supply-chain management where the solution involves the integration of products and services from multiple vendors. Applied equally to all migration projects both large and small, this proven approach ensures clients are able to swiftly and seamlessly transition to improved solutions, support and tariffs, with minimum disruption to end users.
To find out more about our Migration Management services, read our Equinix case study
Our dedicated account managers ensure you receive the very best from your Adam Phones solution. In any deployment, your account manager will oversee the Migration Management event plan, providing weekly and interim updates. They will proactively drive your transfer to a new service, offering support on queries and providing extensive handover information. After installation, they will also oversee any support, maintenance and reporting requirements.
Adam Phones account managers and in-house support staff are committed to providing an outstanding service. Our collaborative, high-performance culture and our team’s longstanding relationships with carriers and our knowledge of their processes mean you can expect the best possible service.
All wireless solutions provided by Adam Phones are underpinned by fully inclusive technical support. When you contact us, there are no premium rate numbers to call, no hidden charges and no call queuing. Instead we offer unlimited Freephone access to a stable, motivated and highly experienced team who are intimately familiar with your specific solution, and who understand the importance of uninterrupted communications. Typically, if a London-based user reports their phone lost, damaged or stolen, Adam Phones will courier a replacement device and SIM to arrive within hours.
Adam Phones has achieved the highest levels of accreditation with both the Vodafone and O2 networks and is a BlackBerry Alliance Partner. The company retains in-house a dedicated Microsoft Certified support team to manage all aspects of our customers’ wireless voice and data solutions.
Adam Phones’ range of valuable reporting tools empowers our clients to measure and manage all aspects of their expenditure. These industry-leading solutions include eBilling, Spend Alert and Analyzer, which allow you to completely automate the bill management and cost allocation process, continuously monitor the spend on all your lines, and create tailored expenditure reports with user-defined parameters.
These tools have been developed in-house and refined over 25 years to offer an instant, deep insight into usage, giving you tight control over your mobile communications to maximise savings.
Learn more about the features and benefits of our powerful Reporting & Monitoring Tools
