BlackBerry FAQs

A. To deploy a BlackBerry Enterprise Server (BES) you will need to install the BlackBerry Server software package on a Windows 2000/2003 Server and a database engine (either MSDE 2000 or Microsoft SQL). You will also need to be running Microsoft Exchange Server or Lotus Domino Server.

 

A. No. BlackBerry requires only an outbound connection via your firewall, preventing holes in to your network.

A. No. When an encrypted email leaves your network it is passed through the wireless carrier to RIM' (Research In Motion') infrastructure, known as the NOC. The email is then passed back to the wireless carrier and on to the device.

A. Services packs and hotfixes for BlackBerry Enterprise Server are available to Adam Phones customers via a client login on our website. You can also download the latest handheld firmware and user documentation for BlackBerry, and all our other products.

A. To upgrade a BlackBerry Enterprise Server to version 4.x you must have one of the following versions: * BlackBerry Enterprise Server for Microsoft Exchange 3.6 Service Pack 5 or later * BlackBerry Enterprise Server for IBM Lotus Domino 2.2 Service Pack 3a or later

A. BlackBerry Enterprise Server provides a complete wireless extension of your email client. Contacts, Calendar, Tasks, Notes and sent items will update wirelessly both to and from the device. For example, add a contact to your BlackBerry device and it will be added automatically over the air to your email client, and vice versa - no cables, no local synchronisation and no client side software to maintain.

A. BlackBerry Enterprise Server utilises AES (Advanced Encryption Standard) and Triple DES (Data Encryption Standard) which ensures your corporate data remains secure from end-to-end. Both encryption standards are FIPS approved.

A. The National Institute of Standards and Technology (NIST) issued the FIPS 140 Publication Series to coordinate the requirements and standards for cryptography for hardware and software components. Federal agencies and departments can validate that the module in use is covered by FIPS 140 certificates which specifies the exact module name, hardware, software, firmware, etc of a manufacturer. The cryptographic modules are produced by the private sector or open source communities for use by the U.S. government and other regulated industries (including the financial sector) that collect, store, transfer and share sensitive information. BlackBerry has met these strict security requirements and is therefore utilised by many government departments around the world.

A. The high level of compression used by BlackBerry ensures the amount of data sent and received is kept to a bare minimum, keeping running costs down to a level where just 3MB of data will provide a user with approximately 10000 email communications.

A.No. BlackBerry Enterprise Server offers a full wireless extension of your email client. All data including contacts, tasks and even emails sent from a users desktop computer will be synchronised over the air to their BlackBerry wireless handheld in a live and secure environment. No need to plug in cables to synchronise PIM data locally and thus without any need for client side software.

A.RIM provides a proprietary operating system (OS) for its BlackBerry handhelds. The menu system is simple and intuitive, and because RIM creates the software and hardware everything knits together seamlessly and reliably.

A.In BlackBerry Enterprise server 4.1 Service Pack 2 and later your administrators have the ability to lock out the camera feature on the BlackBerry Pearl if your company does not permit cameras. Some companies also do not allow portable storage devices, and via IT Policy on the BlackBerry server you can disable the external memory card on this device as well.