Lift your business and scale to new heights with Hosted Telephony

Your business has a phone system. Perhaps replacing it isn’t at the top of your to-do list. But what you might not have thought about are the benefits that switching could bring to your business. When it comes to Hosted Telephony, there are enough reasons to make it a must-have consideration for the future of your business communications. 

Here, we take a look at some of these benefits and the key elements behind them.

Ease of installation
A hosted, cloud-based VoIP (Voice over Internet Protocol) system delivers all phone features through a broadband connection rather than more traditional telephone infrastructure. This makes it easy to install, update and scale, however big or small the size of your business.

VoIP requires very little physical infrastructure, so employees can use it in many locations and on different devices. This makes it the perfect solution for today’s hybrid working environment. Employees can choose to work from home or even overseas at any time with the same office number wherever they are, ensuring lines of communication remain open.

Cost control
Hosted Telephony means you can avoid the capital expenditure of on-premises private branded exchange (PBX) installation and maintenance. But it also helps to avoid the issue of expensive long-distance calls or calls to mobiles on more traditional tariffs. Combining this lack of required infrastructure investment with a reduction in call costs means the savings can really add up. 

Cost savings aren’t the only type of savings you could experience with Hosted Telephony. We’ve already mentioned ease of installation, which saves significant time. And because Hosted Telephony is software-based, once it’s up and running it’s quick and simple to make changes such as adding services and features. Your IT team won’t have to worry about time spent on maintenance either – it’ll be taken care of by your provider, leaving your team the time to focus on more important things.

Call groups, auto attendant, call transfer, call recording. Hosted Telephony is feature-rich and can deliver according to your requirements. This extends to hardware too, whether it’s HD voice handsets, web phones or conference devices, making it a solution that can adapt to your service model and preferences. 

Customer experience
Hosted Telephony doesn’t just deliver direct to your business – your customers will feel the benefits too. From making your organisation easier to contact to experiencing a boost in call quality, communications will be enhanced in a way that reflects positively on how you interact with customers on a day-to-day basis.

Your chosen Hosted Technology service provider should ensure that a team of highly experienced professionals is on hand to deal directly with the management and maintenance of your system. 

At Adam Phones we can help through planning, provisioning and fully supporting your service. We also realise that not all Hosted Telephony requirements are the same. Businesses have specific needs, and our solutions can be designed to match them. 

If you want to make Hosted Telephony work for you, your employees, and your customers, we can get started straight away. Find out how we can help your business enjoy the benefits of Hosted Technology by requesting a call back or call us on freephone 0800 123 000.

Posted on: 7th December 2021

Posted in: Blog

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