Unified Communications

Learn about our Telephony Solutions

By 2023, Gartner predicts that over 40% of new enterprise telephony purchases will be based on a cloud office suite. In a rapidly evolving business landscape, with a rise in remote working, hot-desking and with your communication strategy offering a potential source of competitive advantage for your business, it is vital to select the right solution, from the right vendor.

With feature-sets including fixed, mobile and soft-client hosted PBX functionality, meeting solutions, presence settings, instant messaging, as well as both voice and video conferencing, our consultative approach can be a vital tool in tailoring a bespoke communications infrastructure for your business.

Adam Phones works with several of the leading vendors in Gartner’s Magic Quadrant, renowned for high levels of call quality and service delivery on a global scale, and we are in a position to independently and impartially consult you on which solution most closely matches the objectives and requirements of your business.

Unified Communications
Single platform and multi-channel

Single Platform, Multi Channel

  • Maximise the efficiency of your business communications with a multi-channel approach, hosted on a single, intuitive platform.
  • Scalable hosted PBX functionality with instant messaging and presence settings.
  • Includes voice and video conferencing tools your employees need for effective workstream collaboration.

Performance Dashboards & Analytics

  • Service administrators can obtain real time insights into important aspects of their service.
  • Anaylitics delivered through a comprehensive set of unique dashboards and reporting options for all endpoints.
  • This includes graphical extension summaries, call detail records, as well as individual call and MOS score details.
Performance Dashboards and Analytics
Contact Centre Solution

Contact Centre Solution

Cloud communications services give a low cost omnichannel contact centre option.

  • Single platform covering web chat, SMS, social media and voice channels with real time analytics and supervisor tools.
  • Cloud based solution for customer service efficiency.
  • Adam Phones can consult you through pre-sales, deployment and service processes.

Why choose us?

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Multi-network solutions

Multi-network solutions
Access a powerful blend of mobile and fixed line carriers and products, tailored to your business and project managed throughout deployment.

Strategic account leadership

Strategic account leadership
We work with you at a strategic level across procurement, IT, accounts payable and Board, ensuring we deliver value across your business.

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24/7 support

24/7 support
Enjoy unlimited Freephone support, offices staffed seven days a week and same day delivery (2 hours in London).

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Powerful Usage & Cost Control

Powerful Usage & Cost Control
Maintain visibility and control of your telecommunications costs with an advanced suite of online and app based solutions.

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Single Master Services Agreement

Single Master Services Agreement
One contract to cover all your products and services, simplifying your procurement and supplier management.

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Single-invoice billing

Single-invoice billing
Many products, services and carriers...just one monthly invoice to simplify your accounts payable process.