Porting Information

Should you wish to move your contract to or from Adam Phones you will require one of the 2 following codes:

  • Porting Authorisation Code (PAC) – if you want to retain your mobile number (port number)
  • Service Termination Authority Code (STAC) – if you want to change your phone number to a new one

Consumer Plans (Single lines)

You can switch by SMS if you only have one mobile number on your contract.

  • To keep your number when you switch, text PAC to 65075
  • To change phone number when you switch, text STAC to 75075
  • For switching information about your plan, text INFO to 85075

You will receive an SMS from us with the relevant information or code. If you requested a PAC or STAC for your line, please pass this to your new provider.

The code will be valid for 30 days and you will only be billed until the point that you transfer away from us.

If you have more than one number on your contract, then please email us at mobswitch@adamphones.com and we will provide the PAC within 2 hours (office hours only).

Business Plans for 1 – 24 lines

If you are on a business tariff, please arrange for the authorised contact to email us at mobswitch@adamphones.com or contact your account manager and we will provide your PAC / STAC within 2 working days.

Business Plans for 25+ lines

Please contact your Adam Phones Account Manager on 0800 123000.