Working in partnership with Semafone, we supply a patented and innovative secure voice transaction service to contact centres taking Cardholder Not Present (CNP) payments.
This award-winning solution allows a call – and the call recording – to continue as normal whilst the customer enters their payment card details securely into the telephone keypad rather than saying them out loud. These card details are sent directly to the payment provider and, therefore, never enter the call centre infrastructure.
The solution protects customer data, reduces threats to the organisation from fraud and reputational risk, and ensures the contact centre achieves PCI DSS compliance at a fraction of the cost.
Call us now to find out more on 0800 123000.