Direct Routing for Teams


Microsoft Teams is a globally popular communications tool, with around seven million users in the UK. Whilst free to use as part of an E3 or E5 Office 365 license, there are limited business applications within the free model. Activating the phone system, which allows for external dialling, audio conferencing, scheduled meetings and meeting recording is a chargeable feature, which also will incur charges for call bundles.

Direct Routing for Teams is a cost-effective and flexible way to maximise the potential of your Teams environment. Enable full voice capability natively into Microsoft Teams, as an alternative to Microsoft calling plans and without the need for on-premise hardware, with a highly reliable, resilient architecture that features simple provisioning, enhanced call control features and carrier grade infrastructure from the UK’s number one SIP provider.

Businesses utilising Microsoft Teams for internal collaboration can now benefit from the ability to make and receive external calls, enabling Teams as a full cloud-based UC solution with enterprise grade telephony. Direct Routing for Teams utilises Microsoft certified Session Border Controllers (SBCs) to deliver better value, greater flexibility, increased functionality and support for migration, all as a cloud-based service.

Direct Routing for Teams provides connectivity to your Microsoft Team’s tenant, enabling full PSTN breakout on the public telephone network. Connection from Microsoft Teams to our network is via an IP connection and is delivered as an end-to-end service with high availability – fully managed by Adam Phones, from our London office.

Features & Benefits
  • Significant cost saving per user when compared to Microsoft’s calling plans (allows you to maximise existing Microsoft 365/Office 365 license cost)
  • Cloud-based solution with no expensive initial outlay as there’s no need for traditional hardware
  • Triplicate entry points into Microsoft Azure, so customers don’t need them. This allows resilience and high availability
  • Carrier-level scale and delivery are assured, as is improved voice resilience
  • We have full management support, from simple provisioning to our UK-based support teams available 24 x 7 x 365
  • Industry leading SLAs which are reported on monthly
  • Full voice capability enables Teams as a full cloud-based UC solution, underpinned by enterprise grade telephony
  • Tailored business continuity with network and number level resilience to keep your business working
  • Number porting allows you to keep the same geographical numbers wherever you are
  • 01, 02, 03 and 08 number termination supported with no number translation
  • Access advanced call statistics around handling efficiencies, productivity, call patterns and user behaviour
  • When purchased with a converged broadband service we are able to offer industry leading QoS within our SLA